We are understanding how relevant the award winning Rant & Rave system (feedback via simple SMS mobile phone texting) is in healthcare …

Rant & Rave is an award winning technology by Rapide Communications. It provides users the opportunity to feedback from the point of experience by simple SMS text on their mobile phone. It combines some great technology such as the ‘Sentiment Engine’ to interprete the feedback (e.g. good, bad or indifferent) and an ‘Aggregator Tool’ to view the feedback at a glance on a dashboard via the internet.

This is a very useful way to engage with the patient experience in major healthcare trusts. Patient experience is regarded as a very important issue in the NHS. Much of the feedback is being captured in the form of ’surveys’ both off and online.

Feedback-SMS gives the opportunity to recieve / give ‘gut-feel’ feedback from the point of experience: good, bad or indifferent; and a quick reason why. It’s immediacy and easiness mean its a way to engage in volume.

Rant & Rave, the platform of Feedback-SMS, is already used successfully in sectors like travel and leisure. It is surprisingly affordable.